Case · Carrier Enterprise
CarGoo: a cargo taxi across all of Ukraine with a vehicle at your door in 5–25 minutes
An online freight service. The customer picks the vehicle type, the route and the time, sees the price right away and gets a vehicle in 5–25 minutes. The service runs on the Carrier Enterprise plan.
At a glance
Client
CarGoo, cargoo.uaIndustry
Cargo taxiMarket
Kyiv and all of Ukraine: Lviv, Kharkiv, Odesa, Dnipro and dozens of other citiesFleetika package
Carrier EnterpriseHours
24/7, urgent and scheduled ordersFleet
10 vehicle types, 500–1,500 kgModel
Own fleet and connected driversOn Fleetika
Since 2022Orders are placed on the website or in the app. The customer sees an estimated price right away; billing is per minute, with no pickup fee. The service runs around the clock in dozens of Ukrainian cities and carries everything from furniture and appliances to building materials, auto parts and groceries.
The challenge
Ordering like a taxi, only for cargo
- Take orders online and show the route, the price and the pickup time right away.
- Match a vehicle to the cargo from 10 types by volume and payload.
- Handle urgent and scheduled orders in one flow.
- Assign a driver and follow the order through loading and unloading.
- Give drivers an app with the route and statuses, so drivers with their own vehicle can start working quickly.
- Work within cities and between cities across the country.
The solution on Fleetika
The Carrier package on the taxi model
Ordering like a taxi
The customer sees the route, distance, price and pickup time up front. No calls and no haggling.
Only suitable vehicles
The system shows vehicles that fit the cargo by type and payload, and assigns the nearest one.
Urgent and in advance
An order “for now” or for a specific date goes through the same flow.
Own and partner fleet
Own vehicles and connected drivers work side by side, receiving orders within cities and between cities.
The result
CarGoo’s numbers on Fleetika
“The system handles orders on its own, automatically. A person steps in only in rare cases.”
CarGoo customer reviews
What customers write on Google Play
“I've used the service for over a year, almost every day for work. Everything's great and convenient — there's always a vehicle, and both the driving and the loaders are excellent. The app is a real lifesaver for work and personal errands. The pricing is honest, by the fact: the distance driven and time spent is what you pay. Friends recommended it and I used it for a move. Very happy — thanks, I recommend it to everyone!”
Original on Google Play
“Very useful app! I booked a vehicle in advance to move a fridge. The driver got in touch two hours ahead to confirm. Everything was done very quickly and smoothly. The price came out exactly the same as at booking! Definitely recommend!”
Original on Google Play
“First time ordering a vehicle in the app — everything went great. A couple of wishes, though: as far as I understood, route building doesn't account for traffic, so at rush hour the total will definitely be higher; it'd be great to factor that in. And reviews — you can't leave feedback for the driver. It's fine when all is well, but disputes happen and need to be aired. For now 5★. We'll keep using it.”
Original on Google Play
“I use it often for work, all good. There's always a vehicle, the map shows where the driver is and the time to arrival, with contact details. The app is simple — a few taps, no problems at all. I'm satisfied.”
Original on Google Play
“A reliable cargo transport service. Punctual with great service. Convenient app.”
Original on Google Play
“Since I'm only just starting to offer cargo transport, I can't say much yet. But the app is quite convenient to use. As for orders — time will tell))”
Original on Google Play
“Super app. Orders have picked up over the last few months, tech support is fine. Recommend.”
Original on Google Play
“Great experience, fast, reliable, best prices.”
Original on Google Play
“I recommend this application that worked perfectly for me with a lot of attention from the company.”
Original on Google Play
“A good app, you can work with it.”
Original on Google Play
“Everything is honest and transparent.”
Original on Google Play
“Great app!”
Original on Google Play
“Sharp!!!”
Original on Google Play
“A really cool app.”
Original on Google Play
“The app works well, overall I'm satisfied. The one thing — it's unclear how many passengers there will be, or whether there'll be any at all; please add the option to specify passengers and their number in the order.”
Original on Google Play
“Really like it, recommend.”
Original on Google Play
Proven on CarGoo
Already live at CarGoo, coming soon to Fleetika
Branded order intake
The CarGoo Driver app, built on F-Driver
Rates for intercity transport
Online payment
Loader crews on an order and analytics of their work
Order tracking for the customer
These features aren’t part of the standard Carrier package yet. For CarGoo they run as an Enterprise setup.
CarGoo serves as a proving ground: features are tested on real orders, then released to all customers.
Need something from the list right now? Let’s discuss it on a demo in the Enterprise format.
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