Fleetika Terms of Service

Last updated: June 23, 2026 · LLC "CARGOO" (Ukraine, EDRPOU 45054344) — operating as "Fleetika" (DBA)

IMPORTANT! By accessing or using the Fleetika Website, Applications, Services and Products, you (an individual or a legal entity) unconditionally accept these Terms of Service. This document is a legally binding agreement between you and LIMITED LIABILITY COMPANY "CARGOO" (Ukraine), operating under the trade name "Fleetika" (DBA).

1. General Provisions and the Parties

1.1. The Services are provided by LIMITED LIABILITY COMPANY "CARGOO", registered in Ukraine (EDRPOU: 45054344; registered address: Ukraine, 03150, Kyiv, Velyka Vasylkivska Street, building 143/2, office 18) ("Fleetika", "we"). "Fleetika" is a trademark and trade name (DBA) under which the Company operates this platform and is not a separate legal entity. The Customer is a legal entity or individual entrepreneur that has registered an Account and uses the Services ("Customer", "you").

1.2. Fleetika is a SaaS platform for managing last-mile logistics and delivery, including a dispatcher portal, the F-Driver mobile app, fleet management (FMS) and transport management (TMS).

2. Service Level (SLA) and Technical Support

2.1. Fleetika makes commercially reasonable efforts to ensure the platform is available 24/7, excluding scheduled maintenance windows and force-majeure events.

2.2. Technical support is provided by email and through the channels specified in the Customer's plan. Response times depend on the subscription tier.

3. Account and Administrator Rights

3.1. The Customer appoints an Administrator who manages user accounts (dispatchers, operators, managers, drivers), access rights and platform settings.

3.2. The Customer is responsible for the confidentiality of credentials and for all actions performed under its Account.

4. Payment and Financial Terms

4.1. The Services are provided on a paid subscription basis. Pricing depends on the package (S/M/L/XL), fleet size and region, as set out on the pricing page.

4.2. Payment is made in advance for the chosen billing period. Unless otherwise agreed, fees are non-refundable for a period already paid.

4.3. Fleetika may revise pricing by giving advance notice to the Customer's Administrator.

5. Confidentiality and Trade Secrets (Mutual NDA)

5.1. Each party undertakes to keep confidential the other party's commercial, technical and organizational information that becomes known in the course of cooperation, and not to disclose it to third parties without consent, except as required by law.

6. Technical Limitations and API

6.1. The Customer agrees not to overload the infrastructure, not to bypass technical limits, and not to use the platform to develop a competing product.

6.2. Access to the API is provided within the limits of the plan. Fleetika may set rate limits to ensure platform stability.

7. Intellectual Property

7.1. All rights to the platform, software, design, trademarks and algorithms belong to Fleetika. These Terms do not transfer any intellectual property rights to the Customer except for the limited right to use the Services during the subscription term.

7.2. Data uploaded by the Customer (Customer Content) remains the property of the Customer.

8. Marketing and Use of Logos

8.1. Unless the Customer objects in writing, Fleetika may mention the Customer as a client and use its name and logo on the website and in marketing materials.

9. Limitation of Liability (Liability Cap)

9.1. The Services are provided "as is". To the maximum extent permitted by law, Fleetika is not liable for indirect, incidental or consequential damages (including lost profits).

9.2. Fleetika's total aggregate liability under or in connection with these Terms, whether in contract, tort or otherwise, shall in no circumstances exceed the amounts actually paid by the Customer for the Services during the twelve (12) months preceding the event giving rise to the claim.

10. Sanctions and Export Control

10.1. The Customer warrants that it is not located in, and is not acting on behalf of persons in, jurisdictions subject to sanctions, and that it will comply with applicable export-control laws.

11. Termination and Data Export

11.1. Either party may terminate the Agreement in accordance with these Terms. On termination, the Customer is given a 30-day transition period to export its data, after which the data is deleted in accordance with the Privacy Policy.

12. Governing Law and Dispute Resolution

12.1. These Terms are governed by the laws of Ukraine. The parties will seek to resolve disputes through negotiation; failing that, disputes are subject to the competent courts of Ukraine.

13. Assignment

13.1. The Customer may not assign its rights and obligations under the Agreement without Fleetika's written consent. Fleetika may assign its rights in connection with a reorganization or sale of assets.

14. Miscellaneous

14.1. If any provision of these Terms is held invalid, the remaining provisions stay in force. Fleetika may update these Terms by posting a new version on the website.

15. Third-Party Integrations (Telematics & Tracking)

15.1. By accepting these Terms, the Customer also accepts the Data Processing Agreement (DPA). When using telematics and tracking integrations (Wialon, MapOn, Samsara, etc.) and Google services, the Customer agrees to comply with the relevant third-party terms, including the Google Maps/Google Earth Additional Terms of Service.